Royal Coffee Roasters Privacy Policy
Effective Date: May 25, 2024
This Privacy Policy describes how Royal Coffee Roasters (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website at www.royalcoffee.co.za (the “Site”) or make a purchase through the Site.
Information We Collect
We collect several types of information when you use our Site:
- Information you provide: This includes information you provide when you create an account, checkout as a guest, subscribe to our newsletter, or contact us. This may include your name, email address, billing and delivery address, phone number, and payment information.
- Automatic information: We automatically collect certain information when you visit our Site. This information may include your IP address, web browser type, device type, operating system, referring URLs, browsing history on the Site, and search terms used.
Use of Your Information
We use the information we collect for various purposes, including:
- To process your orders and fulfil your requests
- To send you promotional emails about our products and offers (with your consent)
- To personalise your experience on the Site
- To improve the Site and our services
- To send you administrative information, such as order confirmations, transaction receipts, and password reset notifications
- To comply with the law and enforce our policies
Newsletter Subscription
By subscribing to our newsletter, you agree to receive promotional emails from us. We will never share your email address with third parties for marketing purposes. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link at the bottom of our emails.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your activity on the Site. Cookies are small data files stored on your device that help us track usage and remember your preferences. You can opt out of cookies by adjusting your browser settings.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Choices
You have several choices regarding your information:
- You can access and update your account information at any time by logging into your account.
- You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link at the bottom of our emails.
- You can request that we delete your personal information by emailing us at relax@royalcoffee.co.za. We will respond to your request within a reasonable timeframe.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.
Children’s Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at relax@royalcoffee.co.za. We will take steps to remove the information from our records.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at relax@royalcoffee.co.za.